SLAs for WaterTight
Industry-Leading Guaranteed Response Times with WaterTight
Unmatched Emergency Response
For businesses, utilities, and government agencies, water supply is mission-critical. A disruption – whatever the cause - can have severe financial, operational, and reputational consequences. That’s why we offer Service Level Agreements (SLAs) for our customers. So that you can ensure you receive a guaranteed, rapid response when you need it most.
With WaterTigh, Water Direct offers tiered SLA options, ranging from 12-24 hours for essential preparedness to an unrivalled 4-hour emergency response, ensuring you get the level of protection you need.
The Key Benefits of SLAs
Guaranteed Emergency Response
Our SLAs provide assurance that water will be delivered within a defined timeframe, as fast as 4 hours, eliminating uncertainty during a crisis.
Minimised Business Disruption
Whether you’re a water utility protecting customers, a manufacturer preventing production downtime, or a hospital safeguarding patient care, our SLAs ensure that water supply continuity is maintained.
Regulatory Compliance & Reputation Protection
Water utilities must meet Ofwat’s AMP8 targets, and businesses across sectors must demonstrate resilience. Guaranteed response times help organisations avoid regulatory penalties, protect brand reputation, and improve customer trust.
Cost-Effective Risk Management
A pre-agreed emergency water supply plan reduces the financial impact of unexpected supply failures, allowing businesses to operate without costly delays or reactive emergency charges.
Peace of Mind
SLAs provide certainty in uncertain situations. Water Direct customers can operate with confidence, knowing their contingency plan is backed by a trusted, industry-leading provider with nationwide coverage.
WaterTight - Guaranteed Response, Whatever the Crisis
WaterTight offers a range of service levels to fit different business needs, ensuring you receive a guaranteed emergency water supply within as little as 4 hours (subject to contractual agreements). Our service is structured across four tiered plans, providing flexible options based on your site’s risk profile and continuity needs.
For further information
Call 0345 345 1725 anytime, the team is available 24/7
Email enquiries@water-direct.co.uk
Chat to one of our team now via the online chat.