Our Quality Assurance
We are committed to delivering the highest standards of service, ensuring reliable and sustainable water solutions that consistently meet and exceed customer expectations.
Uncompromising Quality Supply
As the UK’s leading specialist in transporting, storing, and distributing drinking water, we guarantee fully compliant, quality-assured water that meets the Water Supply (Water Quality) Regulations.
Our fully auditable quality management system drives everything we do—from bottled water production and storage to the provision of water tanks and dedicated drinking water tankers. Every drop is meticulously monitored from source to delivery, ensuring it meets the highest drinking water standards.
With highly trained technicians, strict hygiene protocols, and continuous quality monitoring, we uphold an industry-leading reputation for safety and reliability. But our commitment goes beyond compliance - we safeguard public health, build consumer confidence, and set the benchmark for regulatory excellence.
Uncompromising Commitment to Water Quality
Guaranteed Safe Water
Wholesome Drinking Water
We supply only quality assured, wholesome drinking water. What does this actually mean and why is it important?
Quality assured means that the water has been maintained to the desired level by means of sampling and recording at every stage of the process of collection, storage and delivery.
Our vessels have only ever been used for drinking water and we use only drinking-water-approved equipment and fittings; each vessel employed is uniquely identifiable, and a maintenance, movement, fill and discharge record is available for each.
The standards are set to be protective of public health and also reflects the importance of ensuring that water quality is acceptable to consumers. This is important because when you’re providing a water supply for public consumption, staff, contractors, visitors or for discharge into the environment, you are accountable for the quality of the water provided. Simply hiring a bowser and sourcing an untested local supply could lead to health problems, additional cost and damage to reputation.
As the UK’s leading specialist in the transport, storage and distribution of drinking water, Water Direct can give you peace of mind that the water you are supplying is quality assured and fully compliant.
All drinking water provided by Water Direct is wholesome and of drinking water quality as defined by the Water Supply (Water Quality) Regulations. As a result, our water is fit for human consumption at the point and time of deployment from our vessel.
The water we supply is potable and has been abstracted from utility mains distribution systems using hygienic practices with appropriately licensed equipment that complies with the Water Supply (Water Fittings) Regulations 1999 and Regulation 31 of the Water Supply (Water Quality) Regulations.
All of our technicians are trained under the Energy & Utility Skills Register National Water Hygiene Scheme and records of all water abstractions and deliveries are maintained for each tanker or static tank used.
Water Direct’s operating procedures have been developed in accordance with Water Industry best practice and the ‘Principles of Water Supply Hygiene’ published by Water UK and help form our quality management system.
Ensuring Compliance and Quality in Supply
Bottled Drinking Water Quality
Legislation controlling bottled water quality parameters is very similar to that of the water supply regulations. However, the principle difference between the two bodies of legislation is the point at which quality compliance must be proven. The Water supply regulations stipulate quality compliance must be demonstrable at the point of consumption, not point of bottling.
Water Direct maintains a unique extensive and comprehensive database of quality information for all the sources used in production of the Water Direct stock supplied. Should any query be raised, full testing information can be supplied to back-up and assure the water quality. Data is available to demonstrate quality conformity at the point of compliance.
Testing at production is largely standardised across the industry with the following tests carried out within 12 hours on samples of bottles taken from the production line; Total Viable Count carried out at 22 ºC and 37 ºC (enumeration of background levels of benign bacteria which exist in treated water), E. coli and coliforms.
Source water and further testing at production is carried out daily, with a full suite of testing carried out on the source water on at least an annual basis to ensure it conforms to the standards laid out for the required accreditation, ie natural mineral water, spring water or drinking water.
Whenever bottled water is supplied as an alternative to the usual piped supply the Water Supply (Water Quality) Regulations apply, as regulated by the Drinking Water Inspectorate (DWI).
Water Direct is the only company that can demonstrate conformity to these standards through its unique monitoring, control and assurance systems.
Certified and Trusted
Temporary Water Supply Standards
Water Direct working practices conform to BS 8551:2015 Provision & Management of Temporary Water Supplies and Distribution Networks Code of Practice. These temporary water supply standards give guidance on the provision of temporary water supplies and wholesomeness of the water supplied to where it is the responsibility of personnel such as Construction Site Managers, Operations Managers, Event Organisers to ensure a safe and wholesome drinking water supply is available.
To assist in meeting these requirements Water Direct provides quality assured water and infrastructure systems for temporary water supply anywhere, at any time that a piped water supply is unavailable, unusable or inadequate.
All Water Direct technicians undertake stringent training in line with industry best practices and hold the National Water Hygiene Scheme Card (accredited by the Energy & Utility Skills Register). This is a requirement for anyone working on ‘Restricted Operations’, which are defined as working with treated or partially treated sources of drinking water or sources of untreated underground water.
For further information
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